The FTC has a telemarketing sales rule which requires do not call telemarketer compliance
The Federal Trade Commission protects consumers not telemarketing companies
National Do Not Call Registry and List Compliance News

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State Do Not Call

December 2021 - Call Compliance News

Federal Trade Commission

The Federal Trade Commission (“FTC”) has sent more than $1.8 million to consumers received in a settlement with Lifewatch, which the FTC accused of using illegal prerecorded calls to market medical devices. The complaint also accused the company of misrepresenting its services as “free” when they were not.

The FTC has released its summary of “do-not-call” registry activity including the size of the list—nearly 245 million numbers. The FTC received 3.4 million “do-not-call” complaints in 2021, up from 2.8 million in 2020. See

Comment: The number of complaints means, to me, “do-not-call” registry enforcement will be a priority of the FTC for years to come.


An Indiana court has granted a motion to compel discovery against an entity which allegedly sent text messages to a plaintiff in violation of the “do-not-call” list. He is seeking class action status for the group of people who received these texts. Fralish v. Digital Media Solutions, Inc. The court granted almost all of plaintiff’s requests, including class-related data, such as telephone numbers to which Digital Media sent text messages and the number of text messages sent.

Comment: Magistrate Judge Michael G. Gotsch repeatedly noted defendant’s boilerplate objections to discovery and found those discovery objections inadequate. It is very important that your objections to discovery be carefully crafted to avoid consequences like this.


A Maryland appellate court has reversed a trial court’s decision, holding that private plaintiffs could sue for failure to disclose the identity of a telemarketing call. Worsham v. LifeStation, Inc. The court ruled, however, that there was no private cause of action for failure to include a key press opt out in a prerecorded call, which is a restriction found in a different section of the regulations than the disclosure requirement.

Comment: More cases are finding that there is a private cause of action, not just for telephone calls, but for the content of those calls if they fail to comply with the TCPA. You should carefully review the content of your calls to ensure your communications comply.

New York

New York’s governor has declared a state of emergency based on COVID-19 transmission rates and hospitalizations in the state. This triggers a ban on unsolicited telemarketing calls pursuant to New York’s curfew statute. N.Y. Gen. Bus. Law § 399-z.

Comment: This is the longest emergency I have seen to date (more than 45 days), and the first based on something other than weather. Note, however, that calls placed with express consent or an established business relationship are not subject to the ban.

The authors make every attempt to provide current, accurate information, but Telemarketing ConnectionS® is not intended to be a substitute for legal counsel, and readers should not use it in lieu of obtaining knowledgeable legal, or other professional, counsel expert in the field of commercial telemarketing law. References in Telemarketing ConnectionS® do not constitute endorsement by Copilevitz & Canter, L.L.C. or Telemarketing ConnectionS®. January 1, 2005, Copilevitz & Canter, L.L.C.
  Telemarketing Do Not Call Compliance - Avoid large fines by staying compliant.   NDNCR and SDNCR - National Do Not Call Registry and State Do Not Call Registry - Know the difference.
The Do Not Call Compliance Silver Plan offers an Automated federal and state do not call compliance solution. Scrub your list yourself using our automated list scrubbing system.
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Do Not Call has the robust software technology and computer power to properly remove (scrub) the Do Not Call numbers from your telemarketing lists.
The National Do Not Call Registry is a list of phone numbers from consumers who have indicated their preference to limit the telemarketing calls they receive.
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