Below are some common terms that are used with State and Federal Do Not Call telemarketer regulations and compliance. For a more in-depth explanation of these terms or additional Do Not Call terminology definitions, please contact us for assistance.

Compliance Reporting – Compliance Reporting helps third-party customer service organizations meet the COPC-2000 standard by providing the necessary documentation to record all compliance activities, including list scrubbing, agent training, DNC policy creation, and internal DNC list maintenance.

COPC-2000 Standard – This regulation monitors the performance of third-party customer service organizations through an annual evaluation and certification in 32 areas dictated in the COPC-2000 Standard.

CSV File Format – Comma Separated Value file format is an industry standard used to exchange electronic data (or files) between different database applications. The term, "comma separated", means that existing commas in your data will be used as delimiters to mark the beginning of each new field. Since most database applications have the ability to adapt to CSV format, scrubbed lists will be returned to the customer in Comma Separated Value file format.

DNC – Do Not Call is a list of home and cell telephone numbers that most telemarketers are prohibited from using and must remove from their existing call lists within 31 days of registration. Failure to comply with Do Not Call regulations can result in heavy fines against the telemarketer. The US Federal Trade Commission established Do-Not-Call to give US consumers the opportunity to reduce the number of unsolicited telephone calls they receive.

FTC – Federal Trade Commission. Established in 1914 by the Federal Trade Commission Act, the FTC is an independent agency of the United States government with the purpose of enforcing consumer protection. Headed by five commissioners nominated by the United States President, the Federal Trade Commission's Bureau of Consumer Protection aims at protecting consumers against fraudulent, deceptive, or unfair business practices.

Interstate - Involving, existing, or relating to more than one state; crossing state lines or boundaries.

Intrastate - Involving, existing, or relating to the boundaries of one state; not crossing state lines.

NDNCR – National Do-Not-Call Registry supports the FTC's Do-Not-Call Implementation Act. Consumers may register their home phone and cell phone numbers free of charge. The registration period is usually valid for up to 5 years. Consumers also have the option of registering through their State Do-Not-Call Registry; however, requirements may differ as the SDNCR is not regulated by the FTC.

Registries – The National and/or State Do-Not-Call registries are lists of telephone numbers that telemarketers are prohibited from calling. Consumers "register" their telephone numbers with the federal government and/or their state for the purpose of reducing the number of unsolicited telemarketing calls they will receive.

Scrubbing – A program that electronically “cleanses” your existing telemarketer call list to remove any telephone numbers that shouldn't be called. The scrubbing process includes comparing an existing telemarketer call list to the most recent National and/or State Do-Not-Call Registries to produce a clean call list for telemarketers to use. The process of scrubbing may take as little as one hour for a list containing up to one million records and must be repeated every 31 days to remain valid.

Scrub List – The result of the "scrubbing" process, a scrub list is a clean telemarketer call list where all registered Do-Not-Call numbers have been removed. A scrub list is valid for up to 31 days after scrubbing.

SDNCR – State Do-Not-Call Registry. Unregulated by the Federal Trade Commission, each state has its own requirements for telephone number registration. This includes length of time, quantity of registered telephone numbers per household, and other state-dictated factors.

For more information about DNC compliance, please contact us.