Live Customer Assistance
From 8 am to 4 pm. PST, our customer service representatives are standing by ready to answer all of your questions regardingFederal and State Do Not Call lists, compliance, regulations, telemarketing rules. list scrubbing, registration, website usage, and much more.
Customer assistance is available via telephone and email.
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 Federal Trade Commission
Telemarketing Sales Rule
Telemarketers who sell goods or services through interstate telephone methods are required to follow the FTC's Telemarketing Sales Rule.
FCC Regulations
Telemarketers who sell goods or services through intrastate telephone methods are required to follow their state do not call compliance regulations.
Understanding complicated terminology is the first step in Do Not Call Compliance.
National DNC Registry
Exclusions
Some organizations do not have to comply with the National Do Not Call Registry, including:
Internal Revenue Service
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 Scrubbing Your List
Ensuring that your calling lists have been compared to the National and State Do Not Call Registries on a regular basis will keep your company out of trouble!
The routine process of "scrubbing" your telephone lists includes comparing your lists to the most recent National and/or State Do Not Call Registry lists. Any new telephone numbers that have been added to the National and/or State Do Not Call Registry lists within the last 31 days that appear on your lists will be removed. Your lists will only contain those numbers you are allowed to call.
By subscribing to the services of Telemarketing Do Not Call, you can rest assured that your marketing efforts are not wasted.
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SERVICES
Our State and Federal Do Not Call compliance services offer you the best of both worlds. With various plans from which to choose, your individual telemarketing needs can be met while staying within your budget. Read about the service descriptions that comprise each plan.
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DESCRIPTION OF SERVICES
Scrubbing - Scrubbing is the process of comparing your call list to the Federal Trade Commission's Do Not Call lists and removing those numbers that should not be on your list. Monthly scrubbing is crucial to safe telemarketing calls; otherwise your company could face stiff penalties.
There are three ways to scrub your lists.
1) Full-Service Complete Scrubs - With full-service call list scrubbing, your entire call list is completely handled by our staff. After you have uploaded your call list and named your session, we do the scrubbing and send your scrubbed list back to you. All full-service scrubs are completed within 48 hours.
2) Self-Service Complete Scrubs - With self-service call list scrubbing, we walk you through our simple step-by-step process of scrubbing your entire call list. You control all aspects of the scrub process, including file format, field selection, session names, and more.
Self-Service Complete Scrub Process:
- Upload your call list in *CSV format;
- Select the phone number field in need of verification from your file;
- Select which Federal and/or State list(s) your scrub should use;
- Name your scrubbing session;
- Receive results within 10 minutes to a maximum of 24 hours.
*Comma Separated Value
3) Self-Service Single Scrubs - With self-service single scrubs, telephone numbers can be scrubbed one at a time or in small groups. For your convenience, our screen allows up to 10 telephone numbers to be entered at once and submitted for scrubbing.
Registry Interface - To avoid penalties associated with illegal solicitation calls, every telemarketer must register with the National Do Not Call (DNC) Registry. In some cases, registration with the *State Do Not Call Registry is also required. Rather than spending the time and effort of contacting those Registries yourself, allow our convenient Registry Interface services to work for you. We directly interface with both National and State Do Not Call Registries and assist you in the registration process.
For more information about our services, please contact us.
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