This page will help better define the do not call list scrubbing process, why it is important and how often a company must “scrub” or filter their list against the Federal Trade Commission's (FTC’s) National Do Not Call Registry database of numbers. Also discussed will be the possible penalties a company may face if solicitation calls are placed to numbers on the national do not call list and do not call scrub best practices for making business to consumer solicitation calls should implement on a consistent basis.
Do Not Call List Scrubbing, also known as “cleaning” a lead list, is a nickname or a colloquialism for electronically filtering a telemarketers’ lead list file against the National Do Not Call Registry’s database of numbers of consumers who have opted not to receive solicitation calls, usually in real time.
Do not call list scrubbing can be performed either manually or automatically, though automatic call list scrubbing is most preferred and recommended. Scrubbing a list using a manual method consists of downloading all of the do not call phone numbers from the National Do Not Call Registry in the area codes for which you are registered, then combining the lists into one do not call list, then checking this list of hundreds of thousands, if not millions, of numbers you have just downloaded from the National Do Not Call Registry against the phone numbers on your lead list, if you have that kind of time and patience. Along those same lines, you can use Microsoft Excel or a program like Microsoft Access to create a filtering action that will compare the numbers in your call list to all of the thousands or millions of numbers you have downloaded from the National Do Not Call Registry for the area code(s) that you are calling in and are contained on your list. Keep in mind, however, that per the FTC’s do not call rules, you are required to download the updated copy of the National Do Not Call List for the area code(s) that you are calling and are contained on your call list every 31 days.
The preferred and expedient method for scrubbing call list(s) files against the National Do Not Call registry's lists of do not call number data is that of an automated web-based do not call software solution. The benefits of a web-based automated list scrubbing solution are that of speed, efficiency, ease of use, technical flexibility and ease of management.
When using our automated web based do not call software application to scrub your call list(s) you'll be able to “scrub” thousands and millions of numbers against multiple do not call compliance databases, including the most updated version of the National Do Not Call Registry’s body of do not call number databases for the area code(s) you are registered for in a matter of minutes. Your call list file(s) which may contain hundreds, thousands or millions of numbers can be instantly filtered against thousands if not millions of do not call data provided by numerous sources electronically in real-time and in a matter of minutes!
Furthermore, keeping and maintaining a time/date stamped receipt or record of every scrub session you submit as mandated by the federal do not call law is also easier to achieve when using an automated web-based do not call software application to scrub your list(s). Per federal do not call compliance statutes, you must maintain a record of proof for each list and against which body of data you scrub that list(s) against, so that if you are ever the subject of a Civil Investigative Demand (CID), you will be able to prove that you have made a reasonable effort to be compliant with all FTC, FCC and State do not call compliance rules which may allow you to be covered by Safe Harbor.
Also, before implementing a do not call compliance list scrubbing and compliance management solution for keeping all of your call lists/numbers scrubbed, please keep in mind that there are other federal and state do not call lists that may also have to be scrubbed against depending on various factors. Most importantly a company must ensure that they have a systematic solution in place for capturing and updating their internal do not call database as well.
As mentioned above, a company must scrub every call file they intend to call every 31 days per federal statutes although the National Do Not Call Registry updates its information practically everyday. As a best practice, it is suggested that a company scrub its lists every 7-14 days, especially if that company makes a high volume of outbound solicitation calls.
In conclusion, your company must decide, based on the volume of data that you need to have scrubbed on a consistent basis, the technical limitations and desired efficiency of the do not call software you need, whether a manual or more automated approach to submitting, managing and scrubbing your call list(s) is the way to go. Also to be considered is the internal plan of action for submitting and maintaining call list(s) files and the time/date receipt of each. Last but certainly not least, great efforts must be made to ensure that all of the required do not call databases on the state and federal levels are being filtered against the company’s internal call list(s).
Understanding FCC and FTC Call Compliance Solutions
National Do Not Call Registry and State Do Not Call Registry Solutions - The National Do Not Call Registry and various State Do Not Call Registries were established separately to protect consumers against unwanted telemarketer phone calls. With combined registration exceeding 200 million telephone numbers and with a myriad of federal and state call compliance rules and regulations, staying compliant can be a difficult and time-consuming task.
Remember, it is perfectly legal to solicit your goods and services to consumers who have not registered their telephone numbers with the National Do Not Call Registries and/or the State Do Not Call Registries as well as those with whom you have an established business relationship.
However, it's the telemarketer's job to know the difference and having Do Not Call Compliance.com on your side is the smartest solution to staying compliant!
Safe Solicitations - Do Not Call Compliance.com offers complete do not call compliance plans for telemarketers of any size and budget. Enjoy peace of mind knowing your telemarketing agents are safely soliciting your goods and services without risking large fines, court costs, legal fees, and more.
The National Do Not Call Registry
requires telemarketers to achieve FCC
and FTC compliance prior
to making any unsolicited telephone calls
. Additionally, telemarketing call lists must be updated every 31 days to reflect the most current telephone numbers that have been registered with the National Do Not Call Registry.
These FCC and FTC compliance procedures are lengthy, time-consuming, and confusing. As a result, our safe solutions have been created to streamline and manage these processes. See how your company will benefit from our effective "scrubbing" and call list management services.
Do Not Call Compliance - How It Works
The federal list of telephone numbers telemarketers should not call is referred to as the National Do Not Call Registry. This list contains over 220 million registered phone numbers! They are distributed by the National Do Not Call Registry and are in raw data format, which means they are easy for computers to read but difficult for humans!
Your Monthly Job
Once you receive the National Do Not Call (DNC) Registry's list, you must compare all of the telephone numbers on your call list with the telephone numbers on the DNC list. Any telephone number that appears on the DNC list should be removed from your list.
What You Need to Know
- The National Do Not Call Registry contains telephone numbers you are not allowed to call.
- Your call list contains telephone numbers that you are allowed to call.
- You need to constantly update your call list by removing telephone numbers from your call list that appear on the National Do Not Call list. This is known as "scrubbing".
- You must also "scrub" your list every 31 days against any state and in-house call lists you plan on using.
- Most companies are not equipped to handle the process of "scrubbing". This involves sophisticated hardware, software, and expertise.
- Failing to properly "scrub" your lists every 31 days could result in non-compliance with the Federal Trade Commission.
- Steep fines, of up to $25,000 could be assessed against your company if one of your telemarketers calls the wrong number!
We Make it Easy
Become FTC compliant in minutes. Our advanced technology provides a direct interface with the National Do Not Call Registry so your call list can be accurately updated on the fly! Store your call lists on our server for future reference and monthly scrubbing. Enjoy true peace of mind in knowing that your telemarketers will never call the wrong number again!
For more information about our solutions, please read about our services.
Scrubbing Your List
Ensuring that your calling lists have been compared to the National and State Do Not Call Registries on a regular basis will keep your company out of trouble!
The routine process of "scrubbing" your telephone lists includes comparing your lists to the most recent National and/or State Do Not Call Registry lists. Any new telephone numbers that have are on the National and/or State Do Not Call Registry lists will be removed. Your lists will only contain those numbers you are allowed to call. Because the National and State Do Not Call Registries are constantly updated, you need to scrub your list every 31 days.
By subscribing to the services of DoNotCallCompliance.com, you can rest assured that your marketing efforts will not be in violation of Do Not Call Laws.
Start your Do Not Call Compliance program now or call 800-930-7252 to learn how you can put our experience and expertise to work for you!